COMMUTER PROGRAMS

Try Transit Frequently Asked Questions

Who is eligible to participate in Try Transit?

Employees of Seaport TMA Member Companies who currently drive alone to work are eligible. Previous Try Transit participants are not eligible.

How do I register for Try Transit?

Registration in Try Transit is completed online. Your first $50 Commuter Check will be mailed to you at work once your registration is processed. If there are any problems with your registration, we will contact you via email.

How long will I stay in the program?

You remain in the program until you have received all three of the commuter checks that you are eligible for, unless one of the following occurs beforehand: (1) you opt out of the program; (2) you are no longer an employee of a Seaport TMA member company; (3) you are removed from the program by the Seaport TMA staff for misuse.

I am having trouble registering. Who should I contact?

Email the Seaport TMA at SeaportTMA@fmr.com or call (617) 385-5515.

Will Seaport TMA share my personal/contact information?

Your personal information is kept solely in our databases and is not sent to any outside organizations for any reason. We may use information about your uses when compiling statistical data about the program overall, but your personal information (name, employer, home address, email, etc.) is not included. Additionally your employer may ask us for a list of names of employees participating in our programs.

How much does Try Transit cost?

Try Transit is one of several free commuter programs offered by the Seaport TMA. There is no charge or participation. 

When and how will I receive my first commuter check?

Once we confirm completion of your registration and process it, we will send your first commuter check to your employer address in time for you to purchase your pass for the following month. In order to enroll we must receive your request by 12:00pm on the 5th of the month prior. For example: December 5th is the last day to enroll for the January benefit.

When and how will I receive the second and third commuter check?

In order to receive your next check, you must complete the monthly report at least two weeks prior to the beginning of the next month so that you will receive your check in time to purchase your pass.

How will I know that my monthly status report has been submitted?

How will I know that my monthly status report has been processed?

As soon as your status report is processed, your next commuter check will be mailed to you.

Can I get all three commuter checks at once?

No. We send you one commuter check at a time, but you will receive three commuter checks total if you complete and submit the monthly status reports as directed, and so long as none of the following occurs beforehand: (1) you opt out of the program; (2) you are no longer an employee of a Seaport TMA member company; (3) you are removed from the program by the Seaport TMA staff for misuse.

What kind of pass can I purchase using commuter checks?

Commuter checks are be used towards your purchase of an MBTA pass, private bus carrier pass, or other mass transit pass.

Can I use my commuter check for anything else?

No. Commuter checks can only be used to purchase transit passes.

Where can I use commuter checks to purchase my transit pass?

Click here for a list of where you can redeem commuter check vouchers.

I went to a vendor on the list and they said they do not accept commuter checks. What do I do?

Contact us at SeaportTMA@fmr.com or call (617) 385-5515 to let us know the location that did not accept the commuter check.

What if the pass I purchase is more or less than the amount of the commuter check?

If your pass is more than the amount of the commuter check, you will need to pay the difference. If your pass is less than the amount of the commuter check, you will not be given the difference.

What do I need to do to use the commuter check?

On the back of the commuter check at the bottom is a section for your name, address and telephone number. You will need to complete this section in order to redeem it.

I lost my commuter check. Can I get another one?

No. Commuter checks cannot be replaced or refunded. Please keep your commuter check in a safe place. Damaged or mutilated commuter checks may not be accepted for redemption.