Who is eligible to participate in Guaranteed Ride Home?

Employees and residents of a Seaport TMA member company are eligible to participate in all Seaport TMA commuter programs.

How do I register for Guaranteed Ride Home?

Registration in Guaranteed Ride Home is completed online. Your first taxi voucher and a Confirmation Report will be mailed to your work address once your registration is processed. If there are any problems with your registration, we will contact you via email.

How long will I stay in the program?

You remain in the program until: (1) you are no longer utilizing an alternative commute mode a minimum of two days per week; (2) you opt out of the program; (3) you are no longer an employee or resident of a Seaport TMA member company; or (4) you are removed from the program by the Seaport TMA staff for misuse.

I am having trouble registering. Who should I contact?

Email the Seaport TMA at SeaportTMA@fmr.com or call (617) 385-5515.

Will Seaport TMA share my personal/contact information?

Your personal information is kept solely in our databases and is not sent to any outside organizations for any reason. We may use information about your uses when compiling statistical data about the program overall, but your personal information (name, employer, home address, email, etc.) is not included. Additionally your employer may ask us for a list of names of employees participating in our programs.

Do I need to re-register or update my information every year?

No. As with all other Seaport TMA programs, you remain in the program until: (1) you are no longer utilizing an alternative commute mode a minimum of two days per week; (2) you opt out of the program; (3) you are no longer an employee or resident of a Seaport TMA member company; or (4) you are removed from the program by the Seaport TMA staff for misuse.

How much does Guaranteed Ride Home cost?

Guaranteed Ride Home is one of several free commuter programs offered by the Seaport TMA. There is no charge for participation. The taxi cab voucher we send you covers the entire cost of your ride, including fare, tip and tolls.

When and how will I receive my vouchers?

Your voucher will be sent to you shortly after completing your registration or we receive your completed confirmation report and cab voucher receipt. Vouchers are sent to your work address.

How many vouchers will I get when I register?

You get one voucher when you register. Your next voucher is sent to you after you use the first one and submit the completed confirmation report and cab voucher receipt and/or printed cab receipt to us. Vouchers are sent out one at a time as they are used.

Can I get all four vouchers at once?

No. We send you one voucher at a time, but you can use the program up to four times in one year.

Are there any mileage or cost restrictions?

At this time, there are no usage restrictions regarding mileage and cost of the ride.

When can I use my voucher?

A list of approved and unapproved uses for this program can be found on the Guaranteed Ride Home Program main page.

What do I do when I need to use my voucher?

1. Call the cab company printed on your cab voucher to pick you up from your work address. If there is a cab outside of your office that is from the cab company on your voucher (i.e. outside one of the area hotels), you can use that instead of calling ahead.

2. Before getting in the cab, begin filling out the voucher. The only section you should leave blank is the amount for the fare, tip and total. Fill in that section once you reach your destination.

If you have a voucher in triplicate, give the original to the driver and keep at least one of the copies for yourself. If you have a voucher with a tear-off receipt on the left, please be sure to detach this before giving the cab driver your voucher.

3. You should not leave the cab without either your cab voucher receipt or a printed receipt from the cab driver. Please do not listen to the driver if he/she should tell you otherwise. You need to submit a receipt with the completed confirmation report.

4. Complete the General Confirmation Report. A copy of this report is sent to you along with you voucher. Attach the voucher receipt/printed cab receipt to the confirmation report. Your supervisor's signature is required. Send the report to the Seaport TMA within 7 days of use.

How long will it take for the cab to arrive?

When you call the cab company printed on your cab voucher, the operator should be able to provide you with an estimated wait time.

What do I need to give the cab driver?

If you have a voucher in triplicate, give the original to the driver and keep at least one of the copies for yourself. If you have a voucher with a tear-off receipt on the left, please be sure to detach this before giving the cab driver your voucher.

You should not leave the cab without either your cab voucher receipt or a printed receipt from the cab driver. Please do not listen to the driver if he/she should tell you otherwise. You need to submit a receipt with the completed General Confirmation Report. This report should be sent to the Seaport TMA within 7 days of use.

The cab driver told me he/she does not accept vouchers. What do I do?

So long as you are in a cab that is from the cab company printed on your voucher, the cab driver should accept the voucher. The vouchers come from the cab company and cover payment regardless of the cab driver's status (employee or independent). To avoid a confrontation, you can pay for the fare and submit the printed cab receipt and confirmation report to us for reimbursement if you prefer.

The cab driver did not give me a receipt. What do I do?

Your voucher comes with a receipt. It is either a voucher in single form or triplicate. If you get a voucher that is in the triplicate format, apply enough pressure so that what you write goes through to each copy. Give the original to the cab driver and keep at least one of the other copies for yourself to submit along with the confirmation report. If you have a voucher that is a single sheet, the receipt is a tear-off section on the left of the voucher. This is the part you need to keep to submit along with the confirmation report. You can also submit a printed cab receipt, which the driver would have to provide for you. Still, every voucher we send out has its own receipt attached.

I used Guaranteed Ride Home, but I forgot to get a receipt/I gave the cab driver the entire voucher. What should I do?

Fill out the General Confirmation Report, including total fare and supervisor's signature, as you normally would. This is the way to ensure you get your next voucher. Going forward, keep in mind that your voucher comes with a receipt. Your voucher comes in either of these formats: duplicate (the second copy is the receipt), triplicate (one of the extra copies is the receipt; preferably the most legible), or single sheet (the receipt is a tear-off section on the left of the voucher). The cab driver does not need the receipt. You can also submit a printed cab receipt, which the driver can provide for you.

Do I need to tip the driver?

Etiquette dictates that a tip should be given. The Seaport TMA does not regulate how much of a tip you should give, but we suggest 15% (no more than that please).

The cab driver says he/she gets paid less when someone uses a voucher. Should I tip them more?

No. We have never been informed that this is the case. Pay the normal amount and tip as you usually would.

Can I use my voucher to get to work if there is an emergency outside of my regular schedule?

No. As noted on the Guaranteed Ride Home main page, this program is only to be used for a ride from work, for approved used only. 

I lost my voucher. Can I get another one?

You can obtain a replacement voucher by completing the Guaranteed Ride Home profile update. Be sure to fill out this form in its entirety and put "Yes" in the section that asks if you need a replacement voucher. Please note: replacement vouchers count as one of your four yearly uses.

I need a ride and I can't find my voucher. What can I do?

Registered participants can take a cab, then submit the confirmation along with a printed cab receipt within 7 days of use. The Seaport TMA will reimburse you. This still counts as one of your four yearly uses.

I need a ride home TODAY. I just registered online. Can I be reimbursed?

No. In order to be reimbursed for a use, you have to already be a registered member. Your registration is complete when it is processed on our end, not when you finish submitting it online.

How will I know that my confirmation report and voucher have been processed?

As soon as we process your use we will send your next voucher. If there are any questions or problems with your confirmation report or usage, we will contact you before sending out the next voucher.

I lost my confirmation report. How can I get another one?

You can print a General Confirmation Report from our website.

My co-worker/friend has an emergency and needs a ride. Can I give him/her my voucher to use?

No. Guaranteed Ride Home is a service that is only provided for registered participants who work for specific locations of our member companies. If you give someone else your voucher to use -- regardless of whether or not they are in the program -- you will be penalized and lose two of your yearly uses. Encourage your colleagues who utilize an alternative commute mode to register so that they will also be covered in the event of an emergency.

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